Analyse ticket evidence
Screenshot and ticket evidence becomes structured support context.
Intelligent ticket resolution for IT teams
Resolve IT tickets faster with guided support workflows
TicketResolve helps support teams turn messy screenshots, notes, and follow-ups into clear troubleshooting steps, safer scripts, and customer-ready replies.
- Built for
- IT support teams
- Useful for
- MSPs and consultants
- Focused on
- Ticket resolution
Screenshot analysis
Evidence mapped into ticket context
Guided resolution
Technician steps, risks, and checks
Customer reply
Clear next steps from the same case
One visual system
Ticket resolution, shown as one connected workflow.
Generate guided fixes
Technicians get a controlled diagnostic path for the issue.
Draft safer scripts
Admin scripts are drafted with review notes and safer defaults.
Write customer updates
Customer updates are written from approved case context.
The problem
IT tickets rarely arrive with clean context.
Technicians often start with a screenshot, a vague user description, and pressure to respond quickly. Generic chat tools can help with isolated questions, but they do not naturally preserve case context, technician workflow, script risk, customer messaging, and follow-up updates in one place.
The solution
A dedicated intelligent ticket resolution platform for real support work.
Instead of asking technicians to continually re-prompt a generic assistant, TicketResolve connects screenshot analysis, troubleshooting guide generation, safer admin scripts, customer reply drafting, follow-up updates, and support case history.
Core features
Support automation without losing technician control.
Screenshot error analysis
Turn Windows, Microsoft 365, browser, and application error screenshots into structured support context technicians can act on.
Guided troubleshooting plans
Generate step-by-step diagnostic and resolution guides tailored to the environment, ticket notes, and technician skill level.
Safer admin script generation
Create PowerShell and admin scripts with risk notes, review prompts, and safer defaults for controlled support work.
Customer reply generation
Draft clear, professional support emails that explain next steps without exposing unnecessary internal technical detail.
Follow-up updates
Refresh guides and replies as more evidence arrives, keeping the support workflow aligned with the latest case context.
Case history and usage tracking
Save assisted cases, review previous resolutions, and track monthly usage across approved beta accounts.
How it works
From messy ticket evidence to a clear resolution path.
1
Add ticket context
Enter the issue, environment, user impact, and technician skill level.
2
Analyse evidence
Upload an error screenshot or use notes to structure what is known.
3
Generate outputs
Create a guide, safer script, and customer response from the same case.
4
Save and update
Keep the case history current as follow-up information changes the plan.
Use cases
Built for teams that resolve varied IT issues every day.
MSP service desks handling varied client environments
Internal IT helpdesks supporting Windows and Microsoft 365 users
IT consultants who need consistent documentation and reply quality
Support managers standardising escalation notes and technician workflows
Benefits
More consistent support outcomes from one assisted workflow.
Faster diagnosis from screenshots, ticket notes, and known environment context
More consistent troubleshooting guides across junior and senior technicians
Safer script drafting with explicit review points before admin changes
Clearer customer communication without rewriting every update from scratch
A practical assisted workflow built around support cases rather than open-ended chat
Pricing
Flexible licensing for consultants, IT teams, and MSP support desks.
TicketResolve licensing is currently handled by enquiry so usage limits, approved users, and rollout support can match the way your team resolves tickets.
Consultant
For independent IT consultants and small support operators starting with assisted case work.
Enquire
best for focused usage
- 1 approved user
- Assisted case workspace
- Screenshot analysis
- Guides, scripts, and replies
Popular
Team
For internal IT teams standardising ticket resolution, customer updates, and technician workflows.
Enquire
best for service desks
- Multiple approved users
- Shared case history
- Monthly assisted-case allowance
- Priority onboarding support
MSP
For MSPs and support providers working across varied client environments and recurring escalations.
Enquire
best for client support
- Team access planning
- Client-context workflows
- Higher usage allowance
- Licensing discussion and rollout support
Need something specific? Email licensing@ticketresolve.co.uk to discuss users, monthly assisted-case volume, onboarding, and MSP rollout requirements.
FAQ
Questions about TicketResolve
What is TicketResolve?
TicketResolve is an intelligent ticket resolution workspace that helps technicians analyse error screenshots, generate troubleshooting guides, draft safer admin scripts, write customer replies, and save support case history.
Who is TicketResolve for?
TicketResolve is designed for IT support teams, MSPs, IT consultants, and internal helpdesks that handle Windows, Microsoft 365, and general business technology support requests.
Does TicketResolve replace a helpdesk?
No. TicketResolve is an assisted helpdesk workspace for ticket resolution. It supports technicians with analysis, guidance, scripts, and replies, but it is not positioned as a full helpdesk ticketing system replacement.
Can it generate PowerShell scripts?
Yes. TicketResolve can draft PowerShell and other admin-oriented scripts for support scenarios, with safety notes and review guidance so technicians can validate commands before use.
How does script safety work?
Script output is designed to include risk context, safer defaults, and review prompts. Technicians remain responsible for testing and approving scripts before running them in customer or production environments.
Does it store support cases?
Yes. Approved beta users can save and update support cases so analysis, generated guides, customer replies, and follow-up work stay connected to the right issue.
Is TicketResolve suitable for MSPs?
Yes. TicketResolve is especially relevant for MSP helpdesks that need repeatable troubleshooting workflows, customer-ready updates, and support for varied client environments.
How does beta access work?
TicketResolve is currently invite-only. Teams can request beta access, then approved accounts receive sign-in access and a monthly assisted-case allowance.
Give technicians a more reliable workflow for support resolution.
Analyse the issue, generate the guide, review the script, write the reply, and keep the case record in one place.